Refund policy

At Bright Forge Goods, we want you to feel confident when shopping for furniture. This policy explains our return eligibility, return process, and refund procedures.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To qualify for a standard return, the item must be unused, in its original condition, and accompanied by its original packaging and included accessories, where reasonably available. Items should not show damage caused by improper handling, assembly, or use after delivery.

Because sofas and other furniture can be bulky, please retain the packaging until you have confirmed that you are satisfied with your purchase.

How to Request a Return

To initiate a return, contact us at:

Email: hello@brightforgegoods.us

Please provide:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs, if the item is damaged, defective, or incorrect

Please wait for return instructions and authorization before sending an item back. Unauthorized returns may delay processing.

Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise agreed in writing.

Due to the size and weight of furniture, return shipping costs may be substantial. Please contact us before arranging return transportation.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the circumstances and explain the appropriate resolution. Customers will not be charged return shipping costs for a return that we confirm is necessary because of our error or an eligible product defect.

Original outbound shipping charges are not refundable for standard change-of-mind returns, except where required by applicable law or where we agree otherwise.

Items Not Eligible for Standard Returns

A return may be declined if an item:

• Is returned after the 30-day return window

• Has been used, altered, or damaged after delivery beyond reasonable inspection

• Is missing essential components or accessories because of customer handling

• Is returned without following the authorized return instructions

These limitations do not affect any rights or remedies that cannot legally be excluded, including applicable rights relating to defective or incorrectly supplied products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, email hello@brightforgegoods.us with your order number, a description of the problem, and clear photographs.

We will review your claim and determine an appropriate resolution, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

Please contact us before arranging repairs, disposal, or return shipping.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to the original payment method. Refunds are generally initiated within 5–10 business days after approval. The time it takes for the funds to appear in your account depends on your bank or payment provider.

If your return is not approved, we will explain the reason and discuss any available options.

Exchanges

If you would like a different item, please contact us at hello@brightforgegoods.us. Exchanges are subject to product availability and may require you to return the original item and place a new order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation, but you may qualify for a return under this policy.

Contact Us

For all return and refund inquiries:

Bright Forge Goods
Email: hello@brightforgegoods.us
Phone: +1 315-880-1181
Address: 86098 Remsenburg Dr, Fernandina Beach, FL 32034, United States

We appreciate the opportunity to help resolve any concerns with your purchase.